- Remote-assistance session with bimover support — you start it, you end it
- Pre-session diagnosis: the technical basics are ready before the session begins
- Connects only with an open ticket and your explicit consent
- Automatic updates, signed and notarised
- One client for all bimover apps
Support app
bimover
Fast help, right on your screen.
What the support app does
One client for support across every bimover app.
Instead of sending problem descriptions back and forth, support looks at your screen with you — in a session you start yourself and can end at any time.
The app doesn't belong to any single product: whether it's Cloya or Locus, it is the one remote-assistance client for everything bimover. You open a ticket, start the session, and support sees what you see — nothing to configure.
Nothing connects without an open ticket and your consent. The pre-session diagnosis collects the technical basics so the session doesn't start with twenty questions, and updates arrive automatically, signed and notarised.
- No third-party remote tool needed — download, open, done
- Support sees the problem instead of having it described
- Support can help directly in the session — including goodwill feature unlocks
- Free, with no subscription and no licence
Why it exists
- Cloya and Locus customers who need help fast
- Offices whose IT allows remote assistance only with clear consent
- Anyone who'd rather solve their ticket live than by email ping-pong
Best fit for
Download
Free
The support app is free — it's part of our support, not a licensed product. You only need it when we look at your screen together.
Latest version
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Previous stable releases
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